Support & Ops Specialist with German

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations Overview:

Amazon Freight Operations (AF Ops) is the Pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

Support & Operations Specialist Overview:

Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist.

A Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice.

Key job responsibilities:

Responsibilities include, but are not limited to:

• Proactively monitor customer shipments to identify, address, and prevent potential issues.
• Develop and execute effective service recovery plans as necessary. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers Work within various time constraints to meet critical business needs.

BASIC QUALIFICATIONS

• Advanced level of German (B2/C1) and English (B2/C1)
• Highschool diploma or equivalent

PREFERRED QUALIFICATIONS

• Previous experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment.
• Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)