Social Media Content Review Analyst with Danish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

We’re looking for a Content Review Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.

As a Social Media Content Review Analyst with Danish and English you will be a part of a great team and all together will:

• View and action potentially violating content on an ongoing basis
• Conduct objective, fair, unbiased, and investigations into reported content
• Be an expert on internal policies and stay up-to-date with policy updates
• Identify and share observed patterns about reported content to improve performance

We’re looking for someone with:

• High attention to detail and content
• Ability to defend decisions and provide the context in the thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
• Experience investigating fraud, spam, or other types of inappropriate content is an asset

Required Qualifications:

• Ability to process sensitive and disturbing content
• Fluent in Danish
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving