Spanish-Speaking Customer Experience Officers - Athens

Reference Number: GR_CCOSP1021

The role:

We are looking for passionate and self-motivated professionals to join our Customer Care team in Athens.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Spanish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required