Customer Lifecycle Manager -Dutch Market

Job description:

Description

Customer Lifecycle Manager -Dutch Market Why join usAre you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Customer Lifecycle Manager -Dutch Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries. What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.Your benefits at Webhelp:Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusGreat office location in MalagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility Program What you'll experience at WebhelpAs an Customer Lifecycle Manager in our team, you will:Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationshipsQuarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating successEngage with small and medium businesses across industriesDeliver a world-class customer engagement experienceMaximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection ManagersPosition competitive offerings and solutions in the context of customer needs and experiencesEffectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/dayLeverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage client customersCollect feedback from customers and articulate it back to the business: "Voice of customer." We'll be a great match if you:Are native or proficient in Dutch and EnglishShare our values of commitment, unity, integrity, recognition, and WOWHigh school diploma required; BA/4-year degree preferred2-3+ years sales experience with a proven track record of success is requiredMinimum 1 year IT industry experience requiredMinimum 1 year sales account management or customer management experience requiredFamiliarity with modern sales techniques and toolsExperience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferredMicrosoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferredStrong interpersonal skills, excellent oral, written and verbal business communications skillsAchievement and success-driven personalitySolid time management skills and ability to work independently or under supervision with a high level of integrityExperience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etcPassion for cloud technologies and changing the world. Don't meet every single requirement?At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. Who we areWebhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human. If this sounds like you, join us at Webhelp! Webhelp is an equal-opportunity employerWebhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ23-004900-1-NETHERLAND