Customer Service Specialist - Learn German with BlueLink

Job description:

Description

Do you speak B1 German and would like to get to C1 level as part of your job?Do you want to work in customer service within a fast-paced multinational environment? If you have answered YES to both these questions, then we are looking for you! At BlueLink International, we are now launching a brand new project called Learn German with Us. We are opening Customer Service Specialist positions for candidates who have some previous knowledge of German (ideally min. B1), giving you an opportunity to become fluent German speakers (C1) by attending an intensive language course fully covered by our company as part of your job when you start with us. About BlueLink International CZ BlueLink International CZ is an international Air France company based in Prague. We are a leader in the customer service sector with 520+ employees, 74 nationalities and 22 different languages spoken. And our business is constantly growing. Our scope is the airline and luxury industries, and our mission is to help customers to have an enjoyable experience. At BlueLink International CZ, we believe in the value of relationships and the power of culture and emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.  Your new role, after taking part in the intensive 2-month language course organized by the company, will include:Assisting customers with various procedures related to bookingsHandling customer service inquiries through different channelsEnsuring that passengers have perfect pre-flight service and after-flight careProviding additional information regarding compensations, additional services and similarSolving possible issues and giving advice if neededEstablishing and managing positive relationships with customers as well as co-workers and supervisorsMaintaining the booking and other related systems We would like you to have:Fluency in English.Excellent communication skills and high-quality service orientationA professional and positive attitude is desiredPrevious customer service or airline-related work experience is a plus, but not a mustAt least basic proficiency in MS Office package We offer:A fully paid German course organized by Goethe Institut moving you from B1 to C1 German levelOpportunity to use your English & German on a daily basisTravel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your familyLeisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language coursesMeal tickets in the value of 130 CZK per working dayDiscounted air tickets with Air France3 extra free days off – together 23 daysPossibility of working from abroad inside the Schengen Area (maximum 30 days per calendar year as per internal policy)Private medical support ulekare.cz for you and your relativesA fully paid training programmeModern offices in the centre of PraguePossibility of working from home (After a minimum of 3 months, according to the results) Start your journey with BlueLink!