Estonian Speaking - Customer Service

Job description:

Description

THE WOW You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home. We want you to excel in the following:Help Estonian-speaking customers via e-mail, chat and telephoneWork together with your team to reach the best customer satisfaction (including other KPIs)Translate promotional texts and/or customer surveys in your local languageManage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements

Written and verbal communication in both Estonian and EnglishStrong Microsoft Office knowledgeBackground in customer service, this can be face-to-face, online or via phone callsMulti-tasking and time management 

Offer

Hybrid model (2 days from home and 3 at the office)26 vacation days10 days of remote work from an EU countryMonday to Friday Free LunchFriday BarFree Company DoctorInsurances: Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability€400 annual Wellness Allowance (health and sport-related activities)€300 Work from Home AllowanceCompany DiscountsCompany EventsRelocation package: Flights, 4 weeks of free accommodation, and relocation bonus. We also offer discounts on real estate.