German-speaking Technical Support Advisor to Sofia, Bulgaria

Job description:

Description

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve. Responsibilities:Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.Support the how to and technical questions from Customer for entire range of client products serviced in the queue.Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.Functional understanding of different operating systems and platforms.

Requirements

Required profile:Fluency in spoken and written: German and EnglishStrong communication, interpersonal and client relationship management skillsAccuracy, research skills and attention to detailGood active listeningAbility to anticipate and solve problems;Teamwork skillsPC skillsCustomer service skills 

Offer

 What's in it for you?Competitive salaryProfessional Development and Career Navigation programs to map out the steps in your developmentHealth and Wellbeing initiativesPart of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more.Hybrid model of work after training period based on performance.Structured working hours (Mo-Fr 10-19), no weekend or night shifts!Comprehensive relocation package We’re looking forward to meeting you!