German-speaking Technical Support in Athens,Greece

Job description:

Description

As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. As a customer service specialist in this project, your daily responsibilities will include:Being part of a team specialized in offering support through written and phone communicationTroubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phoneAssist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service callsFacilitate resolution for consumers issue and log the information into the consumers account.Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud of To succeed in the role, you will need to have:Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills - with excellent phone conversation skills, attentive listening and superior writing skillsAbility to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as requiredAnalytical and problem solving skills with strong attention to detailAbility to learn and become proficient with internal programs and new softwareDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for Greece For this position you must relocate to historic Athens - Greece, or be a local candidate - as a local you can work remote from everywhere in greece!Very competitive wages and stabilityPrivate healthcare & dental insuranceContinuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)Homeoffice available anywhere in Greece Does this sound like your next job opportunity? Then send us your CV and apply today! Multilingual Jobs WorldwideWe are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

Requirements

We are looking for German-speaking Customer Support for Telecommunications Industry - Remote in Greece!