Hungarian Tech Support Advisor for Mobile Devices

Job description:

Description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Hungarian? This is your chance to work as a customer representative for one of the Big Five IT companies!Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Hungarian customer experience team, to support customers from Hungary, after following a complete training by certified instructors. What you will do:Communicate with customers via phone, chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage/secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsMaintain high customer satisfaction What you will bring:Fluency in HungarianAdvanced English knowledgeFamiliarity with iOS and/or MacOS, or comparable technology, is preferredGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skills What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearReferral Program: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Thinking about relocating and wondering about cost of living in Greece? Get an idea here:Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.