Remote Customer Support Representative (Danish Speaker)

Job description:

Description

Become a Customer Support Representative for an international company in hospitality and accommodation business. Join a dynamic team and embark on a rewarding journey while working from home in mainland of Portugal! Your responsibilities and impact working as a Customer Support Representative will be:Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.Managing and responding to customer requests through phone and email.Meet and exceed customer service quality and productivity goals as well as compliance regulations.Build meaningful relationship, addressing customer inquiries with politeness, warmth, and professionalism.Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in Danish and a minimum B2 level of EnglishHigh school diploma or Higher Education certificateA valid Portuguese work permit/a nationality that allows you to work in an EU-countryLiving in or willing to relocate to Lisbon for an international career and life experienceMotivation and commitment to give excellent customer serviceExcitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you?Working anywhere in mainland of the Portugal - only training presential in LisbonWorking hours: full time (40h/week) Monday- Sunday 8:00-17:00 17079€/year plus performance bonus starting from the 4th month in the companyHealth insurance after 6 months 22 vacation days per yearPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work culture For international candidates:Reimbursement of your initial flight expenses after 3 months (up to 200€)Up to 360 € for accommodation/ months for first 3 months Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment