Supervisor (Dutch-speaking) - On site

Job description:

Description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for a Dutch-speaking Supervisor - (On-site) to join one of our exciting projects. What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team. What you will do in this roleAs a Supervisor on our team, you will:Monitor and report team performanceGive agents feedback on their individual and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to HR DepartmentOrganize and optimize shiftsMake sure processes and procedures are up to date and adhered to take overflow calls / tickets.Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.Guide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customers Concentrix is a great match if you:Are bilingual or proficient in Dutch plus advanced level of EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave excellent communication skillsHave business knowledge and commercial awarenessHave previous experienceCan implement and manage changeHave a high customer care orientationPossess IT knowledgeAre able to develop personal and profesional skillsHave IT knowledge and skillsHave business knowledge and are commercial driveHave fun facing challenges and overcoming unbeatable obstaclesIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00Salary 30 000 euros gross/year + up to 4000 euros gross/month in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. If this sounds like you, join us! Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-002936-1-NETHERLANDS