German-speaking Technical Support Advisor to Sofia, Bulgaria

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

• Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
• Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
• Functional understanding of different operating systems and platforms.

Required profile:

• Fluency in spoken and written: German and English
• Strong communication, interpersonal and client relationship management skills
• Accuracy, research skills and attention to detail
• Good active listening
• Ability to anticipate and solve problems;
• Teamwork skills
• PC skills
• Customer service skills