English-Speaking Real Time Analyst in Budapest, Hungary

Job description:

Description

About our client : Our partner is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, our partner plays a leading role in the IT sector. In Germany, our partner provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies. Responsibilities :Analysis - Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintain data integrityKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsAbility to manage real time queues and skill changesCommunication between Team Locations to effectively manage the staffEnsure is able to effectively manage floor disciplineAbility to think on toes and take accurate decisions which will help in meeting the service goalsMeet Real Time AdherenceSLA - Service Level/Abandon Rate Targets met on a consistent BasisReal Time Reporting - Timeliness & AccuracyClient Management - Internal and ExternalAbility to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basisAbility to handle high level data analysis and data Applicant's Specifications:Good knowledge of MS Excel & other MS Office ApplicationsShould have good communication skillShould have good Knowledge of Avaya CMSAbility to think strategically and work in terms of business opportunity and growthCandidate should be ready to work in different shift environment- and on weekends.Ability to handle pressure and a natural goal getter What they offer:Competitive salary packageChance to be part of a growing organization and develop your careerCafeteria benefitsVenue easy to access and modern office near metro line 3Multicultural environment Multilingual Jobs WorldwideWe are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

Requirements

For our partner in Budapest, Hungary we are looking for a English-speaking Real Time Analyst