Ryanair Customer Support with Italian

Job description:

Description

Your responsibilitiesProviding a comprehensive service to Ryanair airline passengersAssisting passengers via: incoming calls/chat/e-mailProviding general informationSupporting passengers with travel difficultiesProviding information on issues related to baggage, ticket reservations and flight rescheduling - anything that may happen during the tripSolving passengers' day-to-day problemsHandling complaints and issues

Requirements

Our requirements:Knowledge of italian B2, english B1Availability to work from our office (Katowice)Communication skills and attitude towards working with people.High personal culture and customer orientationAbility to use Windows operating system and MS OfficeCommitment and motivation to work - together we can achieve more!

Offer

What we offer:Attractive salary based on a civil (26.19 PLN/hr) or labour contract (4400 PLN)Flexible working hours between 9:00 and 22:00 - you decide when and how many hours you would like to work!Modern workplace in the heart of KatowiceTeam-building eventsFully paid training to prepare you for direct contact with customersTeam leader support at every stage of cooperationCoaching, mentoring to improve your qualifications