Senior Customer Service Representative - Polish Speaking

Job description:

Description

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment! Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our Customer Team and advance your career as a Senior Customer Service Representative – Polish speaking! Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.   In this role You will: Coordinate the order management process of clients in the automotive industryMaintain customer and material master databaseEnter customer orders and follow them upManage customer requests and queriesBe logging, assigning, supervising progress of complaints & claims from receipt to completionInteract with customers and stakeholders in a professional, friendly and efficient mannerFacilitate the invoicing process

Requirements

What You will need to be successful:Proficiency in Polish and solid English knowledgeSolid experience in the field of Customer Service in an SSC environmentExperience with CRM systems (Salesforce, Siebel, SAP, etc.)Customer oriented approachFlexible, motivated personalityGood communication skillsAbility to work in Budapest at least 2 days/week

Offer

At bp, we provide the following environment & benefits to you:Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requestedbp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!