Technical Advisor (L1) : German / First Level Support

Job description:

Description

Start: 15 th April or later: TasksSupport the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation. Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systemsSupport the how to and technical questions from Customer for entire range of client products serviced in the queue.Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available. •Functional understanding of different operating systems and platforms.

Requirements

Fluency in spoken and written: German B2 and English B2Strong communication, interpersonal and client relationship management skills Accuracy, research skills and attention to detail Good active listening • Ability to anticipate and solve problems; Teamwork skills PC skills Customer service skills  

Offer

Fulltime role with standard working hours Monday – Friday from 10:00-19:00 Competitive salary with monthly performance-based bonuses Convenient office location, close to bus stations and the metro •Comprehensive initial training and onboarding (fully paid by us) •Continuous training and upskilling programs Health and Wellbeing initiatives Relocation support  Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! Salary 3500 BGN