• Sector: Customer Service
  • Contract: Full time


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Account Helpdesk Agent with a Native Level of Finnish

Spain » Barcelona

Job description:


<p>If you are a passionate person with a high level of Finnish wanting to work in the center of Barcelona, we have an offer for you! This job will allow you to develop yourself as a professional in a leading company of the Real Estate sector and be part of a dynamic, multicultural team. </p>

<p>You will join a big, fast-growing, international company. They are ready to support, train and encourage you on your journey of building a rewarding career. Their modern offices are located in the center of Barcelona and are very well connected for public transport. You will continue to develop your career through a complete and thorough training program.</p>

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<p>As an Account Helpdesk Agent, your main objective will be to provide qualitative customer service:</p>

<p>During your day to day:<br />- You will be responsible of inbound call handling.<br />- You have to resolve account, billing or payment queries from customers<br />- You have to manage customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.<br />- You will work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.<br />- You will manage customer satisfaction survey tasks and responses.<br />- You will perform other duties and projects as assigned.</p>


<p>You are the person we are looking for if:</p>

<p>- You have a native level of Finnish.<br />- You have an excellent level of English.<br />- You have strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.<br />- You have basic knowledge of light accounting tasks (assisting with statement of accounts reviews, analyzing financial history of accounts, etc).<br />- You have ability to communicate effectively and professionally in English and your managed languages (written and oral).<br />- You have solid organizational skills, including the ability to prioritize and multi task in a demanding environment.<br />- You have working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.<br />- You have professional communication skills; high success rate in building and maintaining relationships.</p>


<p>- You will have competitive + Meal vouchers and a permanent contract.<br />- You will have 23 days of holidays + your birthday day off.<br />- You will work in an international environment with great atmosphere.<br />- You will receive a complete and thorough training program.<br />- You will be able to further develop your career.</p>

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