AirFrance Airlines – German Reservations | Czech Republic

Job description:

Description

Join an international team in Prague as a Customer Care Representative and help travelers with their flight and baggage inquiries.Answer calls and manage claims related to baggage issues and flight disruptions. Guide passengers through delayed/lost baggage processes or flight compensation claims. Analyze customer cases and decide on appropriate compensation or resolution. Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.). Deliver empathetic, professional, and efficient service via calls and digital channels.

Requirements

You speak German and EnglishYou’re a great communicator with a strong customer-oriented mindset. You’re ready to work in rotating shifts, including some weekends. Previous experience in customer support is a plus, but not mandatory.

Offer

Salary: €1.725 gross/month + up to €280 bonus Possibility to work from home (minimum of 2 shifts per month in the office). Work from abroad up to 40 days/year (according to internal policy). Paid training and free development programs. Travel fund: Up to 12,000 CZK/year to spend on plane tickets for you or your loved ones. Leisure fund: Up to 6,000 CZK/year for sports, wellness, or language courses. Monthly financial support for parents returning early to work (up to child's 3rd birthday). Meal tickets worth 160 CZK/workday (55% covered by the company). 23 days of vacation per year. Discounted air tickets after 12 months of employment. 90% of our team leaders are promoted internally – we invest in your growth. Permanent contract and a supportive team culture. Private medical assistance via uLékaře.cz for you and your family. Discounts at local shops in the Florentinum building. Fun company events, team activities, and cultural projects. Choose your relocation support: 25,000 CZK gross paid in parts with your first 3 salaries or 12,500 CZK gross + 14 days of accommodation or 1 month of company-paid accommodation