• Sector: Finance and Shared Services
  • Contract: Full time


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Assistant Team Manager (Russian Speaking) - Brussels

Belgium » Brussels

Job description:


<p>DKR are delighted to be working with a global name within the Fashion industry and are in search of a Russian speaking Supervisor/Assistant Team Lead for their Shared Services Centre in Brussels.</p>

<p>Within this role you'll be supporting the Team Manager to oversee, organise, and coordinate a team of Client Advisors by supervising and monitoring calls, acting as a liaison agent between the Team Manager and the Client Advisors, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. In the absence of the Team Manager, the Assistant Team Manager will take over the management of the team.</p>

<p>You'll play many different roles in this position including </p>

<ul><li>Team Management/Development</li><li>Client and Business Development</li><li>Planning and Operations</li></ul>


<ul><li>Significant management experience in a Call Centre or service centre environment, ideally within the luxury industry</li><li>Experience with forecasting volume and schedule generation</li><li>Proven comfort/experience communicating and influencing across job levels with both internal and external partners</li><li>Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change</li><li>Strong Interpersonal skills and ability to provide feedback in a constructive and professional way</li><li>Eligibility to live & work in Belgium</li></ul>


<ul><li>Fluent in written & spoken English & Russian</li><li>German highly desirable, but not required</li></ul>


<ul><li>Perm contract</li><li>Relocation support</li><li>Extremely Competitive base</li><li>Annual bonus</li><li>Various other benefits (available upon request)</li><li>Mobile phone, laptop, private instance</li><li>25 days holiday</li></ul>

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