Information

  • Sector: Customer Service
  • Contract: Full time

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B2C Customer Advisor - Fluent French and English

France » Paris

Job description:

Description

Netatmo is recruiting B2C Customer Advisors to help manage its rapid growth. You will be working within a dynamic, motivated, and multicultural team to meet the needs of our clients located all around the world while promoting our range of products.

Main responsibilities:

  • Advise, aid, and assist our clients via email following their product orders made online on our website. Your goal is to provide clear, concise responses to their requests and questions.
  • Enrich the shared knowledge base both within the company and on our website.
  • Analyse and give feedback to your superior and the technical teams by sharing all the necessary information to ensure malfunctions are resolved.
  • Manage the relationship between transporters to follow-up on deliveries and litigations.
  • Monitor client files in progress as various teams treat them internally.
  • Verify orders placed in error and correct them.

Requirements

  • Passionate about new technologies
  • You have a Bac+2/BTS degree
  • Some experience in one of the following fields: Remote customer relations, IT, Electronics, Multimedia…
  • You have excellent interpersonal and listening skills, and a strong desire to ensure customer satisfaction.
  • You have great analytical and synthesis skills.
  • You are comfortable with IT tools and fluent in oral and written English and French. 
  • You are organized, diligent, and rigorous, and enjoy working in a team.

Offer

A temporary contract from September to February

This short term position is from the end of September 2020 for 4 months.

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