Information

  • Sector: Customer Service
  • Contract: Full time

Languages

Europe Language Jobs Logojob search powered by

Back-office for Insurance company - 2000€ Bonus - French

Portugal » Lisbon

Job description:

Description

About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.About the job role:As a Customer Advisor for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.As a Customer Advisor with French, you will:Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policyDepending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.Indexation & electronic archiving in our document management tool.Policy changes requests, updating payment detailsMake claims and cancel requests.We are looking for:Proficient French (C2) and fluency in English (B2)Previous customer experience is a plusExcellent verbal and writing skills coupled with a formal and diplomatic stanceProactive, self-motivated, and a great team playerFor non-EU residents, it is mandatory to have a valid work permit.We offer you:Competitive wages (14 monthly payments per year)Meal allowance in voucher card (net)2000€ Signing BonusSchedule: Monday-FridayPerformance bonusPrivate Health insurance with a dental planRelocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months)Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility ProgramWork onsite in our new and modern offices in Parque das Nações, Lisboa.Life at our company:Work in a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts on local businesses, company parties, events, and much more!We promote inter-company mobility to work at any of our sites around the worldAll submissions will be treated confidentially under the General Data Protection Regulation.Webhelp Portugal is an equal opportunity employer.Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Find a Genius in Lisbon

Nuno S

I live in Lisbon

Jiaojiao Y

I live in Lisbon

Claudio F

I live in Lisbon

TARIGH A

I live in Lisbon

Nathalia B

I live in Lisbon

x x

I live in Lisbon

Katarzyna S

I live in Lisbon

Ruth M

I live in Lisbon

Susana R

I live in Lisbon

Silvia M

I live in Lisbon

Michelle B

I live in Lisbon

Nuno F

I live in Lisbon

Loreta J

I live in Lisbon

Nolwenn C

I live in Lisbon