Information

  • Sector: Customer Service
  • Contract: Full time

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Back-office roles with French in Portugal

Portugal » Lisbon

Job description:

Description

Are you ready for an exciting adventure in sunny Portugal? We are recruiting fluent French speakers for various customer care projects in Lisbon, Portugal

In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email and live chat. Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks.


Responsibilities
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience.  
• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests.

Requirements

  • Excellent communication skills in French (C2, written and spoken)
  • Previous customer service or technical support experience (represents an advantage)
  • Strong interest in modern technologies, and advanced computer skills.
  • Experience in using mobile devices and applications.
  • Excellent communication skills and active listening.

Offer

  • Relocation support: flight reimbursement and 6 months shared accommodation
  • Competitive remuneration package
  • A challenging working environment
  • Monthly performance bonus
  • Training provided
  • Many discounts for: gyms, restaurants, beauty centers, pharmacies

 

Why use Recruitment Agency

  • You will be contacted within 30 min of your application
  • You are given extra support in preparing for interviews
  • You have a contact person who gives you all the details of the job
  • You can ask for your application feedback anytime via email or phone
  • You don’t have to face the situation where company do not reply to you for days.
  • All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

 

No need to relocate to Lisbon for the interviews, as the selection process is done remotely via phone and online applications.

 

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

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