Information

  • Sector: Information and Technology
  • Contract: Full time

Languages

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Bilingual Gaming Support Specialist

United Kingdom » Newcastle

Job description:

Description

DKR are working with a leading Gaming Publisher as they aim to onboard a bilingual French, German or Italian/English speaker into their Consumer Relations department in Newcastle, UK. 

You will be providing solutions to Gamers in both English & French, German or Italian mostly via Chat, webmail, online forums/mesageboards and/or Social Media.

Requirements

You are a skilled professional and expert in the following:

  • Fluency English & French, German or Italian(spoken & written)
  • Please only apply if you are a current resident in the UK and willing to relocate to Newcastle (have to be within the UK) or you may fall into a Pre Settlement visa sponsorship if under 26 years old
  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
  • Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
  • Great understanding of social media activity and its impact with customers - a knowledge in using Sprinklr would be desirable

Offer

  • Available upon request

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