Information

  • Sector: Customer Service
  • Contract: Full time

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Client Assistant Paris

France » Paris

Job description:

Description


<p>The <strong>Client Assistant</strong> will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.</p>

<p><strong>Main tasks:</strong></p>

<ul><li>Direct contact with the clients, providing world-class customer service;</li><li>Receive and deliver the campervans (check-ins and check-outs);</li><li>Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;</li><li>Maintain updated information on van availability, reservations and guest communications;</li><li>Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans;</li><li>Verify and prepare vans before each booking;</li><li>Performing inspections and keeping complete, accurate records of the vehicle’s condition. </li></ul>

Requirements


<p><strong>Requirements:</strong></p>

<ul><li>Relevant Experience in Hospitality or Customer Service Position;</li><li>Degree in Tourism or Hospitality (plus);</li><li>Fluent in English and language of the location you're applying for (mandatory);</li><li>Valid Driver's license and confidence to drive a campervan (mandatory);</li><li>International Study or Work Experience (plus);</li><li>Outgoing and friendly with a gregarious personality and a natural talent for customer service;</li><li>Excellent communication and people skills;</li><li>Dynamic and proactive approach;</li><li>Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;</li><li>Availability for flexible schedules and hands-on approach to problems;</li><li>Responsible, organized and capacity for critical reflection.</li></ul>

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