Client Support Specialist with Italian

Job description:

Description

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are located in Kraków, Gdańsk, Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and various benefits. Be Cognizant! About the roleThis position requires you to collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement etc. Your daily tasks:Manage and communicate with high-end client partners on a regular basisProvide wide-range support regarding the incentive programs to client partners via mailRespond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queriesEnroll and onboard partners in the client ecosystem based on eligibility criteria established by the clientHandle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation  

Requirements

Excellent written communication skills – English & Italian (B2)Interest and ability to quickly learn high-tech products and servicesExperience reconciling accounting figures and financial recordsIntermediate to advanced computer literacyGood numerical ability and logical reasoningHigh level of attention to detailProfessional email writing skillsStrong client relationship management and customer service skillsWillingness to work from the office and within shift from 13:00 to 21:00 

Offer

Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.Pleasant and inspiring working atmosphere.Professional development and clear career path.Training & development opportunities.Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, cafeteria benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.