Contact and Invoice Specialist with German

Job description:

Description

We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care. Key Responsibilities · Handle cases related to contract management, order processing, customer care, invoicing and cancellations. · Manage contractual agreements and ensure compliance with established terms and conditions. · Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues. · Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies. · Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively. · Participate in discussions on new products and integration into standard processes. · Provide exceptional customer care and manage inquiries across various channels

Requirements

Skills and Specifications: · Advanced proficiency in German (B2) and medium proficiency in English. · Ability to prioritize multiple tasks and maintain professional relationships. · Good judgment, decision-making skills, and professional appearance. · Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration. · Excellent communication and problem-solving skills. · Flexibility, adaptability, and enthusiasm with high levels of patience. · Proficiency in CRM systems and call center software. · Strong communication skills to build rapport with customers. · Proven track record in sales operations or customer service preferred. · Goal-oriented mindset and team player. Education and Qualifications: · Minimum of 1 year of experience in customer service and/or complex Backoffice processing. · Experience in the Telco industry preferred.