Croatian/Serbian Speaking Customer Support Specialist

Job description:

Description

Epta International is a global leader in commercial refrigeration, offering sustainable and innovative solutions for the retail, food & beverage, and hospitality industries. We design, manufacture, and service a wide range of refrigeration systems and technologies that help our customers operate more efficiently and responsibly. With a strong presence across Europe and beyond, our Budapest office plays a vital role in supporting key business operations for EMEA markets.   As we continue to expand, we are looking for Croatian and Serbian-speaking colleagues to join our team in Hungary—whether you are just starting out or ready for your next professional challenge. What You’ll Do Provide top-quality support to our Croatian and Serbian customers via phone and email Manage service requests, schedule maintenance visits, and coordinate technician activities Log and track cases accurately in our internal systems Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations Collaborate across shifts to keep everything running seamlesslyBring your language skills to a company where innovation meets international opportunity.

Requirements

Near-native skills in Croatian or Serbian language, with at least intermediate English Strong communication and problem-solving skills Organized, detail-oriented, and proactive — even in busy moments Comfortable working in a dynamic, multinational environment Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus be located in Hungary or willing to relocate Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most

Offer

Complete support with your paperwork (social security, tax number etc.) to be able to work in Hungary - if needed A monthly extra benefit of around 100 EUR to be spent on various purposes or simply be an addition to your salary A neat recognition program that allows you to collect points and acquire gifts or vouchers Extra holiday for your birthday per our policy Hybrid work & once a year you can work from abroad for up to 1 month Support for your travel between Budapest and your home country, if that's your permanent address A clear path for career progression and internal mobility Comprehensive onboarding and training A welcoming, stable workplace where your contributions make a difference