Information

  • Sector: Customer Service
  • Contract: Full time

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CSR - Online Advertising - Hebrew Speaking (m/f/d) REMOTE

Germany » Berlin

Job description:

Description

While our office is in Berlin, we are now offering the option to work from anywhere in Germany! Please note that relocation to Berlin may be requested from you after a certain period of time.

What we offer

  • €1775 monthly gross salary plus €611 monthly gross project bonus
  • 7% quarterly performance bonus potential
  • €1000 gross Welcome Bonus paid after your 3rd month of employment
  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Comprehensive Benefits Package
  • Capital formation savings payments
  • Access to Discount Schemes
  • Paid Annual Leave

Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

Duties and Responsibilities

  • Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell additional product features to existing B2B customers
  • Identify, qualify and overcome customer objections
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

Required Qualifications & Experience

  • Fluency in written and spoken English and Hebrew
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Intermediate I.T. skills with the ability to quickly learn new tools
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • Ausbildung or equivalent is preferable but not essential

Competencies

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organizational commitment 
  • Customer Focus
  • Teamwork
  • Organization & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

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