Customer Care Representative (French)

Job description:

Description

Customer Care Representative (French) – Remote for Mobile Services ProjectStart: August 2026Contract: Freelance cooperation agreement | Remote: 100%Languages: French (C2) and English (C1)About TalentWorldGroupTalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.Position OverviewWe are currently hiring French-speaking Customer Care Representatives to support a mobile phone rental service provider in France.In this role, you will handle inbound customer interactions, assisting users with inquiries related to their mobile phone rental services. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Requirements

ResponsibilitiesCustomer Support (Inbound)Handle inbound customer support callsAssist with inquiries related to mobile phone rentals and servicesProvide clear, friendly, and professional communicationResolve customer concerns efficientlyAccurately document customer interactionsFollow internal processes and guidelinesEnsure high-quality service standardsProfileC2 French and strong English (C1)Previous customer support experienceExperience handling inbound callsStrong communication and problem-solving skillsComfortable working independently in a remote environmentScheduleMonday to Friday4  to 5 hours per dayOperating hours: 09:00 – 20:00 (CEST)Flexibility required within this timeframeTechnical RequirementsStable wired internet connection (LAN required)Desktop or laptop (Windows 11 or macOS 14 minimum)Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk spaceWired USB headset

Offer

Compensation & Training€11/hourTraining duration: 4 daysPaid trainingTraining start date: August 11, 2026Why Join TalentWorldGroupFully remote, flexible setupFreelance cooperation agreementLong-term project potentialGamification program incentivesOpportunity to work with international clientsStructured onboarding and support