Customer Care Representative (m,f) Automotive with German

Job description:

Description

Incoming and outgoing calls (in the languages needed)Professional emails and chat (in the languages needed)General information requests: basic questions regarding dealerships location, cars, options, warranty etc.Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics casesTelematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).

Requirements

An active listenerBilingual in English & GermanExcellent interpersonal skillsAn interest in the Automotive sector is a plus Being proactive and dynamic in how you deal with customers Commercially business savvy and number orientedShift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week. 

Offer

Career progressionBase salary & language bonusMonthly performance bonusesMedical and life insurance50% of the public transport fee reimbursedAccess to the restaurant of the company, and to the Work Council.Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment