Customer Care Specialist – Portuguese/English Bilingual

Job description:

Description

Customer Care Specialist – Portuguese/English Bilingual Location: Thessaloniki, GreeceEmployment Type: Permanent Contract Salary & Benefits €1,100 gross per month 14 salaries per year €1,000 gross sign-on bonus Relocation package provided Private health and life insurance Travel allowance Meal allowance Gym membership discount Paid training If you don’t already have Greek tax documents, you’ll need to relocate at least 10 days before your start date so they can be arranged. Schedule Monday to Sunday Rotating shifts between 7:00 AM and 10:00 PM Customer support via email (no phone support) What You’ll Actually Be Doing As a Customer Care Specialist, your role is simple in principle but demanding in practice: help customers quickly, clearly, and professionally. You Will: Respond to customer inquiries via email Solve technical and account-related issues Investigate problems and provide accurate solutions Work closely with your team to improve processes Share feedback and contribute to team initiatives Maintain performance standards and quality metrics This role requires focus, patience, and strong written communication skills. You’ll need to stay calm under pressure and keep the customer’s satisfaction at the center of everything you do. What We’re Looking ForLanguage Skills Portuguese (B2–C1 level) – written and spoken English (B2–C1 level) – written and spoken Experience & Skills 1–2 years of experience in customer support or technical support Experience in help desk or IT-related roles is a plus Strong written communication skills Comfortable using PC systems, internet tools, and Microsoft Office Confident working independently and as part of a remote team Adaptable to changing processes and tools Experience handling customer communication via email (and phone, if applicable) Willing to complete a background screening

Requirements

Portuguese (B2–C1 level) – written and spokenEnglish (B2–C1 level) – written and spokenExperience & Skills1–2 years of experience in customer support or technical support

Offer

Salary & Benefits€1,100 gross per month14 salaries per year€1,000 gross sign-on bonusRelocation package provided