Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Customer Care Specialist Service & Design, Dutch

Germany » Berlin

Job description:

Description


<p>At Vistaprint, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. We have a great focus on small business owners and strive for nothing less than helping them live their dreams! To give them our best, we empower our team with the autonomy they need to make smarter decisions and pursue higher value for our customers. Does that sound like something you could enjoy? Then we'd love to hear from you!</p>

<p><strong>What responsibilities are you going to have?</strong></p>

<p>As a Customer Care Specialist, you provide first-class customer service to Dutch customers via phone, email and chat. You are the main person of contact for our customers for any request with regards to their order and design. Your goal is to exceed customer expectations and add value to their projects and business!</p>

Requirements


<p><strong>What knowledge and abilities are helpful?</strong></p>

<ul><li>Working experience in professional customer care and a pronounced service-oriented mindset</li><li>Strong interest in eCommerce and marketing</li><li>Genuine passion for print and design</li><li>Native speaker level in Dutch</li><li>Excellent communication skills, both verbal and written</li><li>Demonstrated resilience and problem-solving ability</li></ul>

<p>It is alike to us whether you novices, career changer or an experienced call center / customer support agent. You are welcome to apply!</p>



Offer


<p><strong>What do we have to offer?</strong></p>

<ul><li>Easygoing work environment with flat hierarchies in the center of Berlin</li><li>Fully paid comprehensive training period</li><li>Regular coaching and training sessions afterwards</li><li>Excellent development opportunities in a fast-growing company</li><li>Fantastic team spirit and regular events organized by our very own Engagement Team</li><li>Above average and evolving salary</li><li>Appealing benefits package including free public transportation (BVG-Ticket)</li><li>Part-time (min. 30h/ week) and full-time positions available</li><li>Scheduled shifts from Monday to Friday 08:00 – 21:00, Saturday 09:00 - 18:00 (on max. 5 days/ week)</li><li>Allowance of 20% for working on Saturday (currently less than 1 per month)</li></ul>

<p><strong>What you can expect from our selection process?</strong></p>

<ul><li>Timely response</li><li>Appreciative atmosphere</li><li>Individual meetings and assessments</li><li>First step: phone interview about 20 min</li><li>Second step: on-site Interview incl. office tour, getting to know the team and tasks</li></ul>

<p><strong>Are you interested in learning more about Vistaprint and our job offers?</strong></p>

<p>Visit us on Facebook, Instagram and Youtube #LifeInVistaprintBerlin  or https://careers.vistaprint.com/life-in-vistaprint/ to find out who we are.</p>

<p>We look forward to your application!</p>

<p>Your point of contact is Mariola Axmann.</p>

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