• Sector: Customer Service
  • Contract: Full time


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Customer Care Specialist with Danish + Relocation package

Bulgaria ยป Sofia

Job description:


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.   Bulgaria's affordable lifestyle offers a sea of opportunities! Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea. The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas. As a Customer Care Specialist with Danish for a Fitbit account, you will be part of a great team and will:Help our users with any issues they might have via tickets or callsProvide solutions to everyday device use questions on a case by case customer-oriented approachIdentify trending issues and bugs from users’ reported issues and communicate them to your supervision teamWork with a passionate team of customer-friendly colleagues from an international background Not bad, right?


What we expect from you:Fluency in Danish language for daily communication with customersGood command of English (B1 or similar) for training and internal communicationBasic understanding of iOS and Android OS use/featuresDemonstrating empathyDesire to help customers as best as possible and willing to contribute to the team’s success / be a team-player Result-oriented with personal performanceFriendly and outgoing personalityLooking for a long-term employment


We offer:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Welcome bonus in the first 3 months of employmentFully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonuses We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives! Does it sound like the perfect job for you? APPLY NOW! About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

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