Customer Engagement Specialist - Dutch Speaking

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Description

Position: Junior Customer Engagement Specialist (f/m/x)Location: Madrid, SpainMarket Focus: Dutch-speaking customersAbout OtovoOtovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.Role OverviewAs a Junior Customer Engagement Specialist, you are the first point of contact for Dutch-speaking customers, guiding them from initial inquiry through post-sale support. You manage leads, book appointments, assist customers with documentation, and ensure smooth handoffs to the installation teams, delivering a professional and friendly service experience.Key ResponsibilitiesContact and qualify Dutch leads quickly and professionally.Explain Otovo’s solar solutions and Care Product clearlyBook meetings with the Sales Team and guide customers through next steps.Manage inbound calls and first response through our CRM tool (Hubspot)Support customers with document submission and follow-ups.Track project progress and act as a bridge between customers and internal teams.RequirementsDutch fluency required; English proficiency essential.Customer-focused mindset with strong communication skills.Organized, proactive, and able to follow structured processes.Comfortable with CRM tools and basic office software.We OfferCorporate benefits, restaurant and transportation benefitsPrivate healthcareLanguage classesHybrid work modelUp to 4 weeks remote work per yearFree fruit and beverages at the officeOpportunities to grow in an international, fast-growing company