Customer Experience Advisor with Czech (Remote from BUL)

Job description:

Description

Fully Remote Working Model from Bulgaria8-Hour ShiftsWe've been turning job searches into exciting new beginnings for 19 years!With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let's shape the future together!For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for a Customer Experience Advisor with Czech (Remote).About the RoleAs a Customer Experience Advisor, you will be the first point of contact for customers, delivering exceptional support and ensuring a positive experience with every interaction. By combining excellent communication skills, problem-solving abilities, and a customer-focused mindset, you will help customers find the right solutions while building trust and long-lasting relationships.This is an excellent opportunity to join an international environment where customer satisfaction, innovation, and professional development are highly valued.Key Responsibilities* Serve as the primary point of contact for customers via phone and email.* Deliver timely, accurate, and solution-oriented support to ensure a positive customer experience.* Understand customers' needs and provide effective guidance toward the best possible resolution.* Build strong customer relationships through professional and empathetic communication.* Maintain high levels of customer satisfaction and service quality.* Collaborate closely with colleagues and internal teams to improve customer journeys and operational processes.* Contribute to creating a seamless and engaging customer experience.What We're Looking For* Fluent Czech language skills.* Good command of English.* Excellent communication and interpersonal skills.* Customer-focused mindset with a genuine passion for helping people.* Strong problem-solving and organizational abilities.* Positive attitude and willingness to learn and develop professionally.* Ability to work independently while also contributing effectively within a team environment.* Comfortable working in a dynamic and fast-paced setting.What Our Client Offers* Competitive salary and comprehensive benefits package.* Fully remote working model, offering flexibility and work-life balance.* Standard working schedule with 8-hour shifts.* Additional health and vision insurance for employees and their families.* Free online courses, coaching programs, and individual development sessions.* Career growth opportunities within a global organization.* Supportive and collaborative international work environment.If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. Please include the reference number SM_czech  in your application.Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment EOOD, License No. 1809).

Requirements

Why Bulgaria?Imagine finishing work and spending your weekend hiking in the mountains, relaxing on the beach, exploring vibrant city cafés, or discovering hidden cultural gems—all without breaking the bank.Bulgaria offers an affordable lifestyle, amazing food, beautiful nature, and a growing international community. With sunny weather, exciting nightlife, and plenty of opportunities to travel and explore, it's the perfect place to build your career while enjoying life to the fullest.Work remotely, explore more, and enjoy a lifestyle where your money goes further. Bulgaria offers the perfect mix of career opportunities, affordable living, vibrant city life, stunning nature, and endless weekend adventures—from mountain hikes and ski resorts to beautiful Black Sea beaches. It's a place where you can grow professionally while making the most of your free time.

Offer

Live More, Spend LessLooking for a place where your salary goes further? Bulgaria combines affordable living with an exciting lifestyle. Enjoy trendy cafés, festivals, coworking spaces, mountain adventures, and Black Sea escapes—all within easy reach.Whether you're a foodie, traveler, gamer, fitness enthusiast, or someone who loves discovering new places, Bulgaria offers the freedom to enjoy your time both inside and outside of work.