Customer Experience Agent (Japanese speaking - Night shifts)

Job description:

Description

Yolo Group は、ゲーミング、フィンテック、ブロックチェーンといった最先端分野において、さらなるイノベーションを追求しております。Yolo Groupにとって、クライアントは世界の中心的存在です。楽しく、迅速で、そして公平な品質とサービスを、全世界の数百万ものユーザーに提供しています。総勢900名を超えるメンバーによって構成されるYolo Groupの企業理念は、“to the moon” の合言葉のもと、全ての成功への熱意によって形成されております。好奇心、創造力、そしてイノベーションに対する情熱がある方、Japanese Speaking Customer Experience Agents にご応募お待ちしております。 You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do. Your daily tasks will beAnswering customer queries via chat and email in high-level JapaneseInvestigating, escalating, and resolving customer casesCollaborating with other teams and external partnersBeing an active voice for the best customer experience in the company Additional informationThis role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times are 00:00-09:30 and 05:00-14:30.

Requirements

You will be great for this role if you areFluent in written and verbal Japanese and good (or very good) in EnglishExcellent communicator and a team playerAble to multitask and adapt quickly while remaining detailed-orientedTech savvy – highly skilled with computers and new technologies And some beneficial skillsPrevious experience managing demanding customersBasic knowledge of cryptocurrencies, sports betting, and/or casino gamesKnowledge of the Japanese market and customer behavior

Offer

Yoloグループとは？エストニアで高水準の給料保証毎年28日の有給休暇と傷病休暇3日制（給料保証）充実した移住サポート（飛行機代など）仕事のサポート、働き易い職場環境完備ワークライフバランスを尊重毎月ジム費用負担 ????夜勤後のタクシー代負担 タリン市内の交通機関費用無料オフィス内の設備完備フィットネスサウナカフェ休憩室スナック、ドリンク無料