Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Experience Agent (Swedish Speaker)

Spain » Barcelona

Job description:

Description

Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.

Requirements

Your responsibilities and impact working as Customer Experience Agent will be:Respond to customer enquiries via chats, calls, social media queries & emailsProvide customers with product and service informationResearch required information using available resourcesIdentify customer needsManage and resolve customer complaintsMaintain an up-to-date customer information systemIdentify and escalate priority issuesFollow up customer calls where necessarySkills, qualifications, and interests you need to succeed in this role: You are native in Swedish and have a high level of EnglishYou have a can-do attitude and have a positive and professional attitudeYou are used to working with computers and can learn new systems quicklyYou are a strong communicator both verbal and written and are willing to go above and beyond to exceed customer expectationsYou preferably live already in Barcelona with the necessary documents 

Offer

What's in it for you?Office based job in the heart of BarcelonaWorking hours between 8:00-22:00Competitive salary + performance bonusWorking in an international environmentFast growing company with growth opportunitiesComprehensive training programme Starting date: mid FebruaryWhat you should expect from living in Barcelona?The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan, and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather, and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunitiesYour future company:Established in South Africa in 1992, this international company has expanding their offices with a very clear sense of purpose: SIMPLIFYING LIFE while specialising in Customer Service/Care and Employee Value propositions for leading corporate clients globally.

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