• Sector: Customer Service
  • Contract: Permanent


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Dutch & English Customer Experience Ambassador (RELOCATION)

Romania » Bucharest

Job description:

<p>We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our client's user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.<br /><br />Our client is a <strong>rapidly growing electric scooter-share company,</strong> dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas, with a company culture focused on inclusion and sustainability and a particular focus on entrepreneurial drive.</p>

<p><strong>WHAT YOU'LL DO:</strong><br />-support all user communities to resolve their inbound inquiries quickly and efficiently<br />-manage inbound email and in-app messages support through our CRM tool<br />-guide users’ interactions with the platform in accordance with community guidelines<br />-educate and build loyalty among new users<br />-ability to multitask and effective in time management<br />-analyze and improve complex workflows to operate more effectively<br />-detect and suggest areas for improvement in all areas of your role<br />-working collaboratively with peers globally to streamline processes<br />-review and analyze documents submitted by platform users<br />-ensure that documents meet client expectations for approval</p>

<p><strong>WHAT YOU NEED TO HAVE:</strong><br /><br />-fluency in <strong>Dutch and English</strong>, with appropriate market language knowledge (minimum B2 level)<br />-availability for a full-time position, <strong>in shifts covering 07:00 - 00:00, Monday - Sunday</strong><br />-strong writing and communication skills<br />-ability to troubleshoot and solve problems creatively and efficiently<br />-proven ability to be a positivecontributor in a team environment<br />-able to flourish in an ambiguous, high growth tech environment where change is constant<br />-customer oriented: You have a passion for helping and empowering others<br />-technology enthusiast: comfortable working across platforms and devices</p>

<p><strong>We offer:</strong><br /><br />- Stable job - permanent labor contracts<br />- Above average fixed salary, performance bonuses<br />- <strong>Relocation package for candidates relocating from outside Bucharest </strong>including:<br />• PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!<br />• FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration<br />- Relocation package for candidates relocating from outside Bucharest<br />- Monthly meal tickets<br />- Transportation vouchers for late shifts<br />- International career - paid training and international career opportunities<br />- Multilingual exposure - improve your spoken and written language skills<br />- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!<br />- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long<br />- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package<br />- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more<br /><br />It’s different here! Check out our Facebook page!</p>