Customer service agent - French speaking

Job description:

Description

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. 

Requirements

We want you to excel in the followingHelp French speaking customers via e-mail, chat and telephoneWork together with your team to reach the best customer satisfaction (including other KPI's)Translate promotional texts and/or customer surveys in your local languageManage customer accountsFollow company policies and practices regarding player safety, protection, and responsible gamingYou're good at:Communication written and verbal in both French and EnglishStrong Microsoft Office knowledgeBackground in customer service, this can be face to face, online or via phone callsMulti-tasking and time management Extra Awesome:Previous iGaming experienceAdditional language skills What's in it for me?Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

Offer

What we offer?28 Vacation Days Per YearRelocation (including flights, bonus and accommodation)Hybrid ModelHealth & Life Insurance & Company Doctor€400 Wellness Allowance€300 Working From Home AllowanceYoga & Sports ActivitiesLunch Provided Monday-FridayCompany DiscountsCompany EventsGreat Atmosphere & Betsson ValuesGood to knowStart date: Every second week, training is providedSalary: The salary consists of a base salary and a bonus scheme.Work hours: As a customer service agent you work shiftsLocation: Malta, St JuliansGenerous relocation package offered