David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard German speaking Customer Support Representative for their Barcelona office. Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Solve complex technical enquiries for all products within the Client's rangeProvide support, assistance, and guidance in setting up connected products, troubleshooting, and reportingProcess all Client requests in accordance with company processes and guidelines across all product rangesProvide superior levels of quality in all transactions with strict adherence to governing lawsIdentify new opportunities to cross-sell and upsell without compromising the values of the companySupport new sales opportunities and provide insight and feedback to improve the customer experience.
Native/fluent in German, both oral and written (C2 level). Fluent in EnglishPrevious experience in Customer service roles, ideally from BPO/call centre environment - an advantageComputer literate with sound knowledge of Microsoft Office packageExcellent communication skills with ability to emphasize and drive the problem to solution Resourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to work independently, while being team player at the same time.
Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereFriday - work from home Relocation supportAnd many other benefits!