Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Service Agents (Paris)

France » Paris

Job description:

Description


<p>DKR are working with a great international Customer Support company operating 8KM outside of the stunning Paris city centre, infact its 8KM exactly from Champs Elysee. They believe in not only providing customer support, but building customer relationships and are looking for a friendly and positive Customer Service Agents to do just that! Interviews for this role will take place virtually via on-line tests and tele-conference calls in order to aid convenience to candidates.</p>

<p>You will be working with a major Fashion/Retailer and its respective customers across the following platforms</p>

<ul><li>Incoming and outgoing calls</li><li>Professional emails, chat, Web forms and social media interactions</li><li>B2C contact would be 90% where as 10% would be B2B</li></ul>

Requirements


<p>All applicants need written and spoken English. For specific markets we require a native level in both written and spoken communications skills in the following languages – Spanish, German or Italian & English with a priority given to those already in Paris due to the short timelines in the role starting.</p>

<ul><li>Excellent oral and written communication</li><li>Excellent interpersonal skills</li><li>Active listening</li><li>Able to make appropriate decision with view to optimize the customer satisfaction</li><li>Sense of service, quality and results, with a customer centric twist</li><li>Dynamic, stress resistant, reacting promptly and willing to propose solutions</li><li>Organized, team worker, dedication, engagement and diligence.</li><li>Know-how :</li><li>Mastering techniques of distant customer relationship, advice, sales, care…</li><li>Good knowledge of basic computer tools and software</li></ul>



Offer


<ul><li>Permanent contract CDI 36h/week - 2 months trial period + training session</li><li>Monthly salary gross 1521,25€</li><li>152€ monthly gross for the English language (our official language)</li><li>152€ monthly gross for each foreign spoken and written language in the company (German, Italian or Spanish)</li><li>152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the 2 weeks of training, and regarding your effective monthly work. https://salaryaftertax.com/fr.</li><li>25 days off + 7 days RTT</li><li>Private medical insurance and life insurance</li><li>50% of the public transport fee reimbursed</li><li>Access to the restaurant of the company, and to the Work Council.</li></ul>

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