Information

  • Sector: Finance and Shared Services
  • Contract: Full time

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Customer Service and Admin Specialist (Dutch and French)

Spain » Barcelona

Job description:

Description


<p>For a leading multinational company in the pharmaceutical sector we are looking for different administrative profiles to work in the European Shared Service Center of the company.</p>

<p>On a day-to-day basis you will be responsible for the telephone management of inbound calls from different european countries. Calls you will be taking may be of a sensitive nature so an ability to remain calm and deal with sensitive information is crucial.</p>

<p>The role also includes internal office management (logistics, internal supplier, orders, checking contracts agreements). </p>

<p>This exciting job opportunity will allow you to demonstrate Customer Service and administrative skills on a daily basis.</p>

Requirements


<p><strong>Key Attributes: </strong></p>

<ul><li><p>Perfect knowledge of the following languages is a must: Dutch, French, plus a fluent level of English.</p></li><li><p>Switchboard/Multi line experience. Any exposure to VOIP telephony would be ideal.</p></li><li><p>Experience of handling volume inbound telephone calls.</p></li><li><p>Customer focused attitude.</p></li><li><p>The ability to communicate effectively and professionally on the telephone.</p></li><li><p>Excellent communication skills, with the ability to build great relationships with our customers over the telephone.</p></li><li><p>Proficient in Microsoft office package</p></li><li><p>Able to communicate with people at all levels.</p></li><li><p>At least one year experience in positions related with the vacancy.</p></li><li><p>Possess a positive attitude in all aspects of the role.</p></li><li><p>Self-motivated and tenacious, with excellent attention to detail and the ability to work under pressure.</p></li></ul>

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