• Sector: Customer Service
  • Contract: Full time


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Customer Service B2B with French - Pepe Jeans

Spain » Barcelona

Job description:


<p>Do you love having fun and enjoying every second? This is how we believe work should be!</p>

<p>The Customer Service department is <strong>waiting for you!</strong></p>

<p>What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the <strong>best teams</strong> in our offices!</p>

<p>We create experiences, smile! You found us!</p>

<p> </p>

<p><strong>Your mission:</strong></p>

<p>You will be part of our dynamic and dedicated customer service team, servicing our wholesale customers worldwide. You will follow up the whole order to cash process of important French accounts in consignment.</p>

<p><strong>What will the role entail?:</strong></p>

<ul><li>Order entry & follow up</li><li>Order book management/orders to cash conversion</li><li>Responding to French wholesale customers’ queries by telephone or email</li><li>Responding to sales agents queries by telephone or email</li><li>Handling wholesale customers’ complaints and returns</li><li>Liaise with Sales, Logistics, and Finance (AR)</li></ul>

<p><strong>Who will you report to? </strong>Customer Service Assistant Manager</p>


<p><strong>Minimum experience in the industry: </strong>Minimum 1 year of experience in a similar position, ideally in the Fashion Industry</p>

<p> </p>

<p><strong>Education level required: </strong>University degree in Business or similar.</p>

<p><strong>Required languages:</strong> Native French speaker. Basic skills in English and Spanish</p>

<p><strong>Technical skills required: </strong>Advanced MS Excel skills & Experience with SAP is a plus</p>

<p><strong>What are our expectations for you?</strong></p>

<ul><li>You must have the Pepe Jeans spirit! Not everyone can be part of our team!</li><li>Adaptable / Flexible</li><li>Results Driven</li><li>Teamwork</li><li>Affinity with Fashion / Retail</li><li>Pro-active and flexible team-player</li><li>Problem solver who takes ownership</li><li>Work well under stress</li><li>Good communication and social skills, service-minded and organized</li></ul>


<ul><li>Discount on the brands of the Group</li><li>Internal and external training courses</li><li>Discount on medical insurance</li><li>Yoga classes at lunchtime!</li></ul>

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