• Sector: Customer Service
  • Contract: Full time


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Customer Service B2B with Italian (Maternity Leave)

Spain » Barcelona

Job description:


<p>Do you love having fun and enjoying every second? This is how we believe work should be!</p>

<p>The Customer service department is <strong>waiting for you!</strong></p>

<p>What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the <strong>best teams</strong> in our offices!</p>

<p>We create experiences, smile! You found us!</p>

<p><strong>Goal of the position: </strong>You will be part of our dynamic and dedicated Wholesale team, servicing our Wholesale Customers worldwide. You will follow up the whole order to cash process of Italian accounts.</p>

<p><strong>Main Activities: </strong></p>

<ul><li>Order entry & follow up</li><li>Order book management / orders to cash conversion</li><li>Responding to italian wholesale customers' quereis by telephone or by email</li><li>Responding to sales agents queries by telephone or email</li><li>Handling wholesale customer's complaitns and returns.</li><li>Liaise with Sales, Logistics, Customs and Finance (AR)</li></ul>

<p><strong>Who will you report to? </strong>Customer Service Manager</p>

<p> </p>


<p><strong>Minimum experience in the industry: </strong>Minimum 1 year of experience in a similar position, ideally in the Fashion Industry</p>

<p> </p>

<p><strong>Education level required: </strong>University degree in Business or similar.</p>

<p><strong>Required languages:</strong> Italian native & Spanish advanced.</p>

<p><strong>Technical skills required: </strong>Advanced MS Excel skills & Experience with SAP is a plus</p>

<p><strong>What are our expectations for you?</strong></p>

<ul><li>You must have the Pepe Jeans spirit! Not everyone can be part of our team!</li><li>Adaptable / Flexible</li><li>Results Driven</li><li>Teamwork</li><li>Affinity with Fashion / Retail</li><li>Pro-active and flexible team-player</li><li>Problem solver who takes ownership</li><li>Work well under stress</li><li>Good communication and social skills, service-minded and organized</li></ul>

<p><strong>What we offer in exchange</strong></p>

<ul><li>Discount on the brands of the Group</li><li>Internal and external training courses</li><li>Discount on medical insurance</li><li>Yoga classes at lunchtime!</li></ul>

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