Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Service for Electric Mobile (French)

Spain » Barcelona

Job description:

Description

Do you have a passion for all things sustainable and want to be part of the solution? Are you interested in electric mobility and want to be part of an innovative scale-up that is dedicated to eliminating fossil fuels?

Perfect, then this might be THE opportunity for you! Join a team of international and dedicated forward-thinkers and have a true impact on how society accesses electricity for electric vehicles!

Your responsibilities and impact as a Customer Service Specialist for Electric Mobility Innovation will be:

– Providing high-quality assistance to customers via chats, email and phone

– Becoming an expert in using ERP systems

– Managing after-sales inquiries with customers (maintenance, repair)

– Coordinating cases between Engineering, Operation, and Sales departments

– Providing feedback for constant optimization of operations and work place (Your opinion matters!)

– Attracting new clients and forward data to the Sales team

– Testing new soft- and hardware before market launch

– Providing training for new employees

What should you expect from living in Barcelona?

– The unique experience of an international and diverse culture

– A beautiful beach city surrounded by both coastal towns and mountains

– Delightful gastronomic experiences of Spanish, Catalan and World cuisines

– Quite a dynamic and active urban life where it is difficult to get bored

– Sunny days, Mediterranean weather and a relaxed lifestyle

– An attractive startup and innovation hub with exciting opportunities

 

Requirements

Skills, experiences and interests you need to succeed in this role:

– A native level of French and proficiency in English (C1)

– An affinity for the tech industry and technological innovations

– Interest in the topic of sustainability

– Being able to familiarize yourself with new topics quickly

– Being enthusiastic about working as part of a team

– Already holding NIF and SSN for Spain and being able top relocate ASAP

– A solution-drive, flexible mindset

– A start-up attitude towards work where your contribution matters

– A focus on providing high-quality service for your customers

– Previous experience in Customer Service would be a plus

Offer

What’s in it for you?

– Employment on a long-term perspective 

– 40h/week in rotating shifts from Monday – Friday (8 AM – 8 PM)

– Private health insurance after 6 months

– Very attractive compensation and bonus scheme

– A relocation package that is designed to help you out

– Office-based work in a cozy office

– Unlimited coffee and other beverages

– Language classes

– Fitness courses (offered online for the moment)

– Varied breakfast and lunch options in a brand-new canteen

– An amazing team with over 20 different cultural backgrounds

– Informal atmosphere (Suits are for Halloween!)

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