Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Service for Philip Morris (German)

Portugal » Lisbon

Job description:

Description

– Start dates: ASAP and in 2021 –

The Company.

Are you interested in working in one of the biggest consumption branches worldwide?
Are you dreaming of the Mad Men’s office environment? Phillip Morris looking for you to join their international team in Lisbon!
As part of a global community, you will work with a wide range of nationalities and backgrounds. 
You will work for a company who cares about its employees, full of opportunities to learn and grow professionally and personally.

The Job.

In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products.
Your tasks are: 
– Customer Service via phone an email
– Providing product information to the customer
– Professional usage consulting for the products
– Processing of warranty cases

Requirements

The Profile.

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and a team player? Then they might have an opportunity for you to join them!
– You are fluent in German and good command of English
– You are motivated, reliable and committed in your work
– Customer service and quality is part of you
– You have a drive for excellence and professionalism
– You have excellent communication skills
– You are a real team player and willing to work with many other nationalities

Offer

The Offer.

– Type of contract: a long-term fixed term contract, renewable every year
– Working hours: full time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM – 8 PM)
– Salary conditions (*) – 2 options:
   a) Including free accommodation (shared flat, all bills included): 950€ – 1.000€  gross/month (based on the level of experience)
   b) Excluding accommodation: 1.300  – 1.400€ gross/month (based on the level of experience)
– For international candidates:
   – Reimbursement of your initial flight expenses after 9 months
   – Airport pick up
   – Yearly two-way flight ticket back to your home country (within the EU)
   – Help in paperwork, opening bank account, etc. upon your arrival
 – private health insurance included from the first day of contract signature
– Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
– Real career opportunities in different career paths
(*) Compensation during training period if successful (2 weeks): 50% of your hourly wages (lower taxes)
 
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