Customer Service Representative (German-) - Remote - BO02

Job description:

Description

Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Representative (Remote from Spain or Hybrid from our Barcelona office), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this roleAs a Customer Service Representative on our team, you will:Take incoming user requestsSolve requests/incidents that require a higher level of technical knowledgeSolve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.Maintain knowledge and expertise associated with applications specific to Users.Proactively update customers with status and resolution progres 

Requirements

Your qualificationsConcentrix is a great match if you:Are proficient or bilingual in German and have an advanced level of EnglishHave excellent customer care skillsHave high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.Are Windows and Mac environment literate,Have 1 year in a customer service environment, preferably technical supportHave excellent customer care knowledge and awarenessHave good communication and team skills, flexibility and stress resistanceIf you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

Offer

What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week temporary contract: Monday to Friday, rotative between 09.00 to 20.00Salary 19,634 euros gross/year + up to 1,920 euros gross/year in bonusPossibility to work remotely from anywhere in Spain or hybrid if you are in BarcelonaFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1635052