Customer Service Representative (m,f) : Dutch

Job description:

Description

Start: 20.07.26 and 03.08.26Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle inbound customer inquiries via phone, chat, and email channelsSupport customers with mobile, internet, and TV-related questions and issuesAssist with SIM card activation, mobile data setup, and account-related requestsGuide customers through TV box installation and home internet setup processesTroubleshoot basic technical issues and provide effective solutionsDeliver professional, customer-focused, and solution-oriented supportIdentify cross-selling and upselling opportunities when appropriateMaintain accurate customer records and interaction notesCollaborate with colleagues and internal teams to ensure high-quality customer serviceMeet service quality, productivity, and customer satisfaction targets.

Requirements

Native-level Dutch (C2), English at B1 level or higherStrong communication and customer service skillsCustomer-oriented mindset with excellent problem-solving abilitiesComfortable identifying cross-selling and upselling opportunitiesGood computer literacy and ability to learn new systems quicklyTech-savvy with an interest in technology and telecommunications servicesAvailability to work rotational schedules, including evenings and weekendsLegal right to live and work in Spain with valid documentation (EU passport or residency permit)Previous customer service, contact centre, retail, hospitality, or sales experienceExperience in telecommunications, technology, or technical support environmentsExperience handling phone, chat, or email support channels.

Offer

Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphereGuidance and tools to reach career potentialRelocation supportAnd much more!