• Sector: Customer Service
  • Contract: Full time


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Customer Service Representative with French

Poland » Krakow

Job description:


Our Client in 2019 was awarded as Best Work Place in Poland by Great Place to Work®.  Our client believes in your potential. At their office you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, and much more!What you’ll do:Managing customers’ business needs over the phoneProcessing customers’ requests and updating data in the computer systemsReceiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)Helping with the implementation of our Sales and Marketing PlanGenerating innovative ideas and solutions that will improve customers satisfactionContributing to projects in various departments outside of regular responsibilitiesAssisting other team members to leverage and develop their capabilities


 What you’ll need:Enthusiastic, communicative people that are willing to support our customersWith excellent knowledge of French C1 Level and EnglishKnowledge of additional European language at C1 Level would be a huge plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external customersKnowledge of MS Office applications, especially Excel and PowerPoint is neededFirst working experience would be an asset for us


What can you expect from us?Online recruitment processInternational and multilingual team environmentRelocation package for candidates outside PolandPrivate medical care in LuxMed GroupMyBenefit Cafeteria Platform (with Multisport card available)Group Life Insurance after the probation periodLanguage courses co-financed by usVarious portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certificationsPossibility of growth inside of the organizationCompany events and office initiativesA family atmosphere with no formal dress-code

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