Customer Service Representative with Greek

Job description:

Description

Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Requirements

Provide excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activitiesValidate and enters data (e.g. applications, generic data maintenance, orders, resignation renewal) for multiple countriesPerform deep and complex document validation and checks information for completeness and correctness in compliance with business conduct rulesInvestigate requests from Amway Business Owners and independently provides appropriate solutions based on experience and acquired Customer Service knowledgeAssist other team members with daily dutiesAccurately enters and updates data records in various IT SystemsIdentify system errors and informs uplines about all ABO related issuesMonitor and maintains inbound channels and document workflowCollaborate on daily basis with other Central FunctionsContribute to high data quality and applies data governance standardsProtect personal database and applies all legal requirements in regard to personal data protectionSupport Amway driven data entries or corrections in case of urgent exceptional situations to provide seamless ABO experienceGenerate innovative ideas and solutions that will increase ABO satisfaction and support an environment that embraces continuous improvement to drive customer valueAs Subject Matter Expert contributes to optimize cross-departmental process and workflowsContributes to projects in various departments outside of regular scope of responsibilities What you'll need:Good knowledge of Greek (B1/B2 level)Good knowledge of EnglishKnowledge of other European languages would be an advantageBachelor University DegreePrevious working experience with customers in a service-oriented area would be an assetProficiency in working with IT systemsDetail-oriented working style, able to combine and analyze critical information considering the needs of the businessStrong focus on internal and external customersEnthusiastic approach to teamworkFlexibility and ability to manage pressure

Offer

Hybrid Work model (3 days from office and 2 days from home)Flexible Working HoursPrivate medical care in LuxMed GroupMyBenefit Cafeteria Platform (with Multisport card available)Group Life Insurance after the probation periodAdditional day off for your BirthdayAdditional two days off per year for voluntary activities of your choiceEmployee discount for high-quality Amway productsAnnual Bonus depending on the yearly company and individual performanceVarious portfolios of internal & external training: professional certifications, access to the e-learning platformPossibility of growth inside of organizationInternational team environmentRelocation package for candidates outside PolandNumerous company events and office initiativesFamily atmosphere with no formal dress codeAttractive office location in the heart of Krakow (High 5ive, Pawia Street)